This Privacy Policy explains how MinVisor collects, uses, stores, shares, protects and deletes personal data when users, experts, waitlist members, website visitors or business contacts interact with the Platform.

Personal data we collect

• Account and identity data : Name, Mobile number, Email address, OTP verification details, age confirmation, city/country, login information and profile details.
• Expert verification data : identity documents, professional qualifications, licenses, certificates, experience, social handles, profile photographs, bios, references, business information and payout/tax details.
• Transaction data : selected expert, response format, question details, payment status, invoice details, refunds, chargebacks, discount codes, taxes and payment gateway reference IDs.
• Interaction data : user questions, expert responses, audio/video responses, chat/support messages, call scheduling data, ratings, reviews, complaints and moderation records.
• Technical data : IP address, device identifiers, browser type, app version, cookies, analytics events, crash logs, security logs and approximate location derived from device or network data.
• Consent and preference data : marketing preferences, cookie choices, privacy requests and communication preferences

How we use personal data

• To create accounts, verify login, onboard experts, display expert profiles, process questions, route requests, deliver responses and manage bookings.
• To process payments, refunds, invoices, taxes, payouts, reconciliation, fraud checks, chargebacks and customer support.
• To verify experts, moderate content, enforce policies, investigate complaints, prevent misuse, protect users and maintain platform integrity.
• To send service updates, waitlist updates, launch communications, reminders, support messages, policy updates and marketing communications where permitted.
• To improve the Platform, debug issues, perform analytics, understand demand, develop features and maintain security.
• To comply with law, legal process, tax, audit, regulatory, data protection, consumer protection, dispute resolution and record retention obligations.

Legal basis and consent

Where consent is required, MinVisor will seek consent in a clear manner and use personal data for the stated purpose. Where permitted by law, MinVisor may also process data for lawful uses connected with providing requested services, enforcing terms, safety, fraud prevention, legal compliance, grievance handling, payment processing and legitimate platform operations.

Sharing of personal data

MinVisor may share limited personal data with selected experts, expert entities, payment gateways, banks, cloud hosting providers, analytics providers, communication tools, legal/tax/audit advisors, customer support tools, fraud prevention vendors, regulators, law enforcement, courts or other parties where necessary for platform operation, legal compliance, user safety, dispute resolution or consented purposes.

MinVisor does not sell user personal data.

Children and minors

The Platform is not intended for unsupervised use by minors. If MinVisor permits a minor-related request, MinVisor may require parent/legal guardian consent and may restrict certain categories of expert guidance. MinVisor may delete or restrict accounts or requests where it believes minor safety, medical risk or legal compliance is implicated.

Data retention

MinVisor retains personal data only for as long as reasonably necessary for platform operation, user access, expert response delivery, legal compliance, tax, audit, security, fraud prevention, dispute resolution, payout records, grievance handling and legitimate business records. User questions and expert responses may be retained for support, compliance, dispute and record-keeping purposes even after account closure where legally or operationally necessary.

Security

MinVisor uses commercially reasonable technical and organizational safeguards to protect personal data. No system is fully secure. Users and experts are responsible for protecting their own devices, passwords, OTPs and account access.

Data principal rights

Subject to applicable law and verification, users may request access, correction, updating, deletion, grievance redressal, withdrawal of consent and nomination rights where applicable. Requests may be sent to [privacy@minvisor.com]. MinVisor may decline or limit requests where retention is required for legal, tax, audit, security, fraud prevention, dispute resolution or contractual purposes.

Data breach notification

Where required by applicable law, MinVisor will notify affected individuals and/or relevant authorities of personal data breaches in accordance with applicable timelines and procedures.

Contact

Privacy contact : [info@minvisor.com].

Grievance Officer: [Dev Shah, CEO, dev.shah@minvisor.com].