This Refund & Cancellation Policy applies to paid user interactions on MinVisor, including text responses, audio/video recorded responses and short live calls, unless a category-specific policy is displayed at checkout.

General position

MinVisor is a platform that facilitates expert access. Once an expert has accepted a request and delivered a response or completed the booked interaction, fees are generally non-refundable except as expressly stated below or required by law.

Eligible refund situations

• The selected expert declines the request and no replacement or rescheduling is accepted by the user.
• The expert does not deliver the accepted response within the displayed timeline and a reasonable grace/support period, unless delay was caused by the user or force majeure.
• The user was charged twice for the same request and the duplicate charge is verified.
• A technical failure attributable to MinVisor prevents delivery of the paid interaction and MinVisor cannot reasonably provide an alternative.
• The expert response is materially abusive, fraudulent, impersonated, or violates MinVisor’s user safety standards, as determined by MinVisor acting reasonably.

Non-refundable situations

• The user dislikes, disagrees with, or does not act on an expert’s opinion after delivery.
• The user submitted incomplete, incorrect, misleading or insufficient information.
• The user expected a diagnosis, prescription, guaranteed result, detailed treatment plan, legal/financial decision, emergency advice or ongoing consultation beyond the purchased format.
• The user missed a scheduled live call without timely cancellation or rescheduling as per the applicable rules.
• The user violated platform policies, attempted off-platform contact, abused experts or misused expert content.

Cancellations by format

• Text and audio/video responses: No cancellations allowed.
• Short live calls: A user may reschedule or cancel only within the displayed cancellation window. Late cancellations, no-shows or repeated rescheduling may be non-refundable. If the expert cancels or misses the call, MinVisor may offer rescheduling, credit, replacement or refund.

Refund decision and process

MinVisor may determine refunds, credits, reversals, rescheduling, reallocation or support resolutions in accordance with this Policy, platform rules and applicable law, acting reasonably and in good faith. Where an issue relates to expert performance, MinVisor may seek the expert’s response where practicable before issuing a refund or payout adjustment, but may take immediate action for safety, fraud, chargebacks, legal compliance or urgent support reasons.

Processing timeline

Approved refunds will be initiated within a reasonable period after verification. Actual credit to the user’s account depends on banks, card networks, UPI/payment gateways and payment method timelines. Payment gateway charges, taxes or convenience charges may be non-refundable where permitted by law and payment partner rules.